Set up for hotels — this is Business HQ
Nothing a guest was promised should disappear at shift change.
Business HQ, set up for hotels, keeps what happened around a stay — guest requests, promises, maintenance, housekeeping needs and follow-up — so it survives the change of shift, the change of department and the change of person. Three things it stops:
- A guest issue raised at the desk with no owner, and no resolution anyone can point to.
- A promise made on one shift that the next shift never hears about, so it is never delivered.
- A maintenance item reported, half-actioned, and never closed out.
It works alongside your PMS, booking engine and channel manager. Nothing to rip out and replace.
30 days. One hotel problem we can measure. $500 one time. No ongoing contract. Success metric agreed before kickoff.
Where context is lost
Nothing in a hotel is lost because people are careless. It is lost because the story lives in the person who was standing there, and that person goes home.
- A guest request made at the front desk that housekeeping never hears about
- A promise made on the evening shift that nobody on the morning shift knows was made
- A maintenance issue reported twice, fixed never, and explained differently each time
- An exception a manager approved for one room that becomes an argument a week later
- A follow-up that quietly expires because no one person clearly owned it
What it preserves
What happened
The actual sequence, in the words of the people on shift.
What was promised
To the guest, by whom, and on what terms.
What is unresolved
Still open, still waiting, still someone's problem.
Who owns the next step
A named person, not a department.
It works around your existing systems. Business HQ does not replace your PMS, booking engine or channel manager, and does not connect to them during the pilot. Your existing hotel system stays in charge of reservations, rates and folios. Business HQ holds the context around them.
The founding pilot
- 30 days
- One problem we can measure
- White-glove setup and support
- $500 one-time
- No ongoing contract
- Success defined before kickoff
What white-glove actually means
- 1.We learn the one thing you want fixed, in your words, on a short call.
- 2.We set Business HQ up around it — your shifts, your departments, your language.
- 3.We help your team start using it, so nobody has to learn a new tool alone.
- 4.We watch what works and what fails during the 30 days.
- 5.We make adjustments while the pilot is running.
- 6.We review the result against the success definition at the end.
White-glove means scheduled, hands-on help across the 30 days from the people who built it. It is not a 24/7 support desk and not unlimited access.
After you pay
Stripe emails your receipt. Then you email us your property name, contact number and what you want proven, and we schedule a 30-minute kickoff call — normally within one business day. The 30 days start once setup is done and your team can use it. Full details are on the kickoff page.
Pick one thing to fix
The pilot proves one thing properly rather than four things vaguely. Most operators choose one of these.
Guest-issue escalation
An issue raised at the desk carries its history — what was tried, what was offered, what the guest was told — to whoever picks it up next.
Front desk → housekeeping handoff
Requests, exceptions and room conditions move between departments with the reason attached, not just the room number.
Maintenance follow-through
Reported, decided, scheduled, done — or still open with the reason why, visible to the next shift instead of buried in a text thread.
Cross-shift promise tracking
Anything promised to a guest stays live until it is actually delivered or explicitly closed.
Three founding pilots. One problem each.
We agree on what success looks like before kickoff, run it for 30 days, and review it honestly at the end. If it did not work, you will hear that from us first.